Reference

How acak 77 Handles Your Personal Data

At acak 77, your personal information — from account registration details to payment records across DANA, OVO, GoPay and QRIS — is collected only for purposes you can…

No data sold to third partiesDANA, OVO, GoPay & QRIS transaction records protectedYour right to access and delete dataEncrypted account storageContact us anytime to request changes

Explore the Lobby Read FAQ

What Data We Collect and Why

acak 77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the information you provide directly — your name, email address, and contact details — alongside transaction data generated when you deposit or withdraw via DANA, OVO, GoPay or QRIS. We also collect device and session data automatically,

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such as browser type, IP address and pages visited, to keep your account secure and our platform running smoothly. For example, if you access your account from Bandung on a mobile device, that session log helps us detect unusual activity. We do not collect more data
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than is necessary for account operation, fraud prevention and service improvement. Data related to payment rails such as QRIS and GoPay is processed only to confirm transaction status — we do not store full payment credentials. All processing depends on local law and the specific legal
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basis applicable in your jurisdiction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

DATA HANDLING STANDARDS

Six Ways We Protect Your Information

We apply specific technical and procedural controls across every layer of your account — from the moment you register to how long we keep your records after you close your account.

Encrypted Data Storage

All personal data fields — including your registered email, phone number and account history — are stored using AES-256 encryption at rest. Payment reference codes from DANA and OVO transactions are additionally tokenised so raw values are never held in plain text.

Cookie Transparency

We use strictly necessary cookies to keep your session active and analytics cookies to understand how pages are used. You can accept, reject or customise cookie categories via the consent banner shown on your first visit, or revisit your choices in account Settings at any time.

Account Security Alerts

Any login from an unrecognised device or IP address triggers an automatic email alert to your registered address. You can review active sessions under Settings and terminate any session you do not recognise within seconds, giving you direct control over account access.

Data Retention Periods

We keep your account data for as long as your account is active and for a period thereafter as required for financial compliance and fraud prevention. If you request account closure, non-essential data is deleted within 30 days; transaction records are retained only as long as depends on local law.

Third-Party Data Sharing

We share data only with the payment processors handling your DANA, GoPay, OVO or QRIS transactions, and with service providers who help us operate the platform under strict data-processing agreements. We do not share your data with advertisers or data brokers.

Your Right to Correct Data

If any personal detail on your account is inaccurate — name spelling, phone number, email address — you may update it via the account profile page or contact our support team via live chat. Corrections to identity-verified fields may require a brief document re-check.

Your Privacy Policy Questions, Addressed Directly

Below are the questions we receive most often about how your data is handled at acak 77. If your question is not covered here, our live chat team is available around the clock to help.

We collect the details you submit during registration — full name, email address and contact number — plus device and session data automatically. Payment reference data from DANA, OVO, GoPay and QRIS is collected only to confirm transaction status, not to store payment credentials.

Yes. Submit a data access request via live chat or the privacy email in your account settings. We will compile and send you a full record of personal data we hold within 14 working days of verifying your identity — at no cost to you.

Contact our support team via live chat and request account closure plus data deletion. Non-essential data is removed within 30 days. Some transaction records are kept longer where depends on local law requires it for financial compliance purposes.

We share data only with payment processors (such as those handling QRIS and GoPay transactions) and operational service providers under strict agreements. We do not sell your data or share it with advertisers, data brokers or unrelated third parties under any circumstance.

We use essential cookies for session management and optional analytics cookies to improve the platform. You can manage your cookie preferences via the consent banner on first visit or under Settings in your account. Turning off analytics cookies does not affect account functionality.

Transaction references from DANA and OVO are tokenised — we store a confirmation code, not your wallet credentials. This data is used only to verify deposit and withdrawal status. Full wallet account numbers are never stored on our servers after a transaction completes.

Log in and navigate to Settings, then Profile to update contact details directly. For identity-verified fields like your registered name, contact live chat and provide supporting documentation. Our team processes verified correction requests within 2 working days.

How acak 77 Handles Your Personal Data

How to Reach Us About Your Data

Six Ways We Protect Your Information

Encrypted Data Storage

Cookie Transparency

Account Security Alerts

Data Retention Periods

Third-Party Data Sharing

Your Right to Correct Data

Your Privacy Policy Questions, Addressed Directly

01 What personal information does acak 77 collect when I open an account?

02 Can I request a copy of all the data acak 77 holds about me?

03 How do I ask acak 77 to delete my personal data?

04 Does acak 77 share my data with other companies?

05 How does acak 77 use cookies, and can I turn them off?

06 What happens to my payment data when I use DANA or OVO?

07 How do I correct an error in my personal information on my acak 77 account?

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